By handing us a Device, booking a service, signing a Repair Authorization, or otherwise instructing us to begin work, you (“you,” the “Customer”) agree to these Terms and to any Repair Authorization you sign. If you do not agree, do not authorize the work. These Terms, together with the signed Repair Authorization for a given job, form the entire agreement for that job.
We provide diagnostics, repairs, tune-ups, virus/malware removal, data recovery, networking/Wi-Fi setup, device setup, and installations (such as TV wall-mounting), on a mobile and appointment basis in the New York City and Westchester County area. The specific service for a job is described in that job’s booking and/or Repair Authorization. We may decline any job at our discretion.
Quotes and turnaround times are good-faith estimates, not guarantees. Diagnosis may reveal additional or different problems than reported. We will not perform work beyond the amount you authorize without your approval. If new issues are found, we will contact you for authorization before proceeding; if we cannot reach you, work pauses until we do.
A diagnostic or trip fee may apply and may be non-refundable even if you decline the repair or the Device is found not economically repairable. Payment for completed work is due upon completion unless agreed otherwise. Unpaid balances may accrue and, to the extent permitted by law, we may retain possession of the Device until payment is made.
YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR OWN DATA (files, photos, contacts, software, licenses, and settings) BEFORE any service. Repair, diagnostic, and data-recovery work can result in partial or total loss of data, and some devices arrive with data that is already unrecoverable.
To the fullest extent permitted by law, we are not responsible for any loss, corruption, or disclosure of data, and data recovery is offered on a best-effort, no-guarantee basis. Where a backup is technically possible and you request it in writing, any backup is also best-effort.
Electronic devices — especially ones already malfunctioning, dropped, or liquid-exposed — carry inherent risk. A Device may have hidden, pre-existing, or intermittent damage that is not visible at intake and may fail or worsen during or after normal, careful service through no fault of ours.
You acknowledge and accept these risks. We are not liable for pre-existing conditions, for hidden damage, for parts that fail during disassembly of an already-faulty Device, or for a Device that cannot be returned to working condition. The Device’s condition at intake is recorded on the Repair Authorization; issues not noted there are presumed pre-existing.
TO THE FULLEST EXTENT PERMITTED BY LAW, our total liability for any claim arising out of a service is limited to the amount you actually paid us for that specific service. We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost data, lost profits, loss of use, or the cost of replacement equipment — even if advised of the possibility.
Nothing in these Terms limits liability that cannot be limited by law (for example, liability for gross negligence, willful misconduct, or personal injury caused by our negligence), and nothing waives any non-waivable rights you have under applicable consumer-protection law.
We warrant the specific repair we perform (the labor and any part we install) to be free from defects in workmanship for thirty (30) days from completion, unless a different period is stated in writing. This limited warranty is your sole remedy and covers only the exact issue we repaired.
It does not cover: new or unrelated problems; the Device as a whole; software, operating systems, or data; physical, liquid, power-surge, or misuse damage; issues caused by other parties or by you after service; or normal wear. EXCEPT FOR THIS LIMITED WARRANTY, ALL SERVICES AND PARTS ARE PROVIDED “AS IS,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.
We may use new, used, refurbished, or compatible third-party parts unless you specify otherwise. Manufacturer (OEM) parts may not always be available. Replaced/removed parts may be disposed of or recycled unless you ask, at intake, to keep them.
You represent that you are the owner of the Device or are authorized by the owner to have it serviced, and that it is not stolen. You authorize us to access, power on, and modify the Device as reasonably necessary to perform the service. We may refuse service to any Device we reasonably believe is stolen or being serviced without authority.
Performing service may require access to your Device and, at times, your passwords/PINs. We access only what is reasonably necessary to perform and verify the service and do not intentionally view, copy, or share personal files beyond that need. See our Privacy Policy. You are responsible for removing or securing sensitive data you do not want accessible; provide credentials only if you choose to.
Any completion date is an estimate and may change due to parts availability, the nature of the fault, or factors outside our control. We are not liable for delays.
Please retrieve your Device and settle any balance promptly. A Device left with us and not claimed within thirty (30) days after we notify you it is ready (or after we attempt to contact you) may be deemed abandoned, and, to the extent permitted by law, we may recycle, dispose of, or sell it to recover unpaid charges and storage costs.
For on-site visits you agree to provide safe, lawful access to the Device and work area and to have an adult present. We may reschedule or decline service where conditions are unsafe. You are responsible for ensuring you have permission to have work done at the location.
We do not review your content and are not responsible for it. We will not knowingly assist in unlawful activity and may decline or stop service and, where required by law, report unlawful material.
You agree to indemnify and hold us harmless from claims, losses, and costs (including reasonable legal fees) arising from your breach of these Terms, from inaccurate information you provide, or from your lack of authority or ownership over a Device.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. You agree that any dispute will be brought in the state or federal courts (or small-claims court) located in New York, and you consent to their jurisdiction. If any part of a dispute is not resolved there, the parties will first attempt good-faith resolution directly.
We may update these Terms; the version in effect when you authorize a job governs that job. The current version is always posted here.
If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision will be limited to the minimum extent necessary. These Terms plus your signed Repair Authorization are the entire agreement and supersede prior discussions.
NYC CompuTech Solutions (PcDoc.app) · New York City · (321) 800-8901 · pcdoc.app